Refund policy

Return and Refund Policy

At WaveNest, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Customers may request a return within 14 days of receiving their order.

To be eligible for a return:

The item must be unused and in the same condition that you received it.
The item must be in its original packaging.
Proof of purchase or order confirmation is required.
Items showing signs of use, damage, or alteration may not be eligible for a refund.

To initiate a return, please contact our support team:

Email: support@wavenest.shop
Phone: +1 (216) 528-7985

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved, your refund will be processed to the original payment method within 5–10 business days, depending on your bank or payment provider.

Shipping costs are non-refundable unless the item arrived damaged, defective, or incorrect.

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide photos of the item and packaging.

Orders may be cancelled within 12 hours of purchase. After this period, the order may already be in processing and cannot be cancelled.

Order Processing Time: 24–72 business hours

Estimated Delivery Time: 7–15 business days

Delivery times may vary due to customs procedures, carrier delays, weather conditions, holidays, or other circumstances beyond our control.

The following items are not eligible for return:

WaveNest

HORIZON PRIME COMMERCE LLC
7901 4th St N Ste 300
St. Petersburg, FL 33702
United States

Email: support@wavenest.shop
Phone: +1 (216) 528-7985